Refund Policy

Refund Policy

At Phitique, we are dedicated to providing you with high-quality activewear that you’ll love. We understand that shopping online can sometimes be tricky, so we’ve crafted our refund policy to be as helpful and transparent as possible. Your satisfaction is incredibly important to us, and we’re here to support you every step of the way.

Quality Assurance and Returns

We take immense pride in the craftsmanship of our products, and we want you to feel the same pride when wearing them. If, for any reason, you receive an item that is defective, we’re here to help. Simply reach out to us through our contact page or email, and we’ll work with you to resolve the issue. To streamline the process, we’ll request photos of the defective item to initiate your return. Please know that our return policy is currently limited to items with quality issues, as we strive to maintain the integrity and excellence of our brand.

Sizing and No-Return Policy

Choosing the right size is key to enjoying your Phitique experience, which is why we encourage you to carefully review our detailed size charts before making a purchase. Our commitment to delivering top-notch products means we cannot accept returns for incorrect sizing. This policy helps us maintain the highest quality for all our customers. However, we’re always here to provide guidance if you have any questions about sizing—just reach out!

Shipping Issues and Lost Packages

We understand how frustrating it can be when a package goes missing. If your order is lost in transit and remains unrecovered for 30 days beyond the expected delivery date, we will issue a refund. The tracking information must indicate that the product has not moved or is missing for 30 days or more. Your peace of mind is important to us, and we’ll do everything we can to make things right.

If your package is marked as delivered but you have not received it, please contact us. We will conduct a thorough investigation to determine what happened and decide whether a reshipment or refund is the best course of action. Rest assured, we’ll work closely with you to resolve the issue.

Incorrect Shipping Addresses and Order Cancellations

Accuracy is key when placing your order, especially regarding your shipping address. Please take a moment to triple-check your address before completing your purchase. Unfortunately, we cannot accept returns or offer refunds for items sent to incorrect addresses.

We understand that sometimes you may need to cancel an order. While we strive to accommodate cancellations within the first 30 minutes after your order is placed, we cannot guarantee that we’ll be able to stop the process once it has started. We promise to make our best effort, but please understand that our system processes orders quickly to ensure timely delivery.

Shipping Delays

At Phitique, we pride ourselves on timely deliveries and ensuring that your orders reach you as quickly as possible. While we don't typically experience order delays, unforeseen circumstances can occasionally arise. In the rare event of a delay, we promise to keep you updated every step of the way. If you have any concerns about order timing, please check our shipping policy for detailed information and guidance. We're here to make your shopping experience as seamless as possible!

We’re Here for You

At Phitique, we want your shopping experience to be as smooth and enjoyable as possible. We’re here to support you, answer your questions, and help you feel confident in every purchase you make. Thank you for choosing Phitique—your trust means the world to us, and we’re excited to continue this journey with you!

If you have any questions or need further assistance, don’t hesitate to reach out. We’re always happy to help!