Refund Policy

Returns and Refunds Policy

At Phitique, we strive to ensure you love every item you receive. However, we understand that sometimes things don’t go as planned. Please read our updated Returns and Refunds Policy carefully to understand how we handle returns, exchanges, and store credits.

Returns

We only accept refunds for items that arrive damaged. If you receive a damaged item, please follow these steps:

1. Contact Us: Reach out to us within 7 days of receiving your order.
2. Provide Photos: Attach clear photos of the damaged item for verification.
3. Resolution: Once approved, we’ll issue a store credit for the value of the item.

Note: We cannot accept refunds for items that are not damaged.

Refunds

We do not offer refunds to the original payment method. Instead, we provide store credit for approved returns and exchanges.

Why Store Credit?
Store credit ensures you have the flexibility to choose another item you’ll love, and it helps us keep offering you the best deals on premium activewear!

Important Notes

• All refund requests must be made within the specified timeframes.
• Any item that does not meet the criteria above will not be eligible for a refund
  
• We currently do not exchange for incorrect sizing but hope to be able to soon!

We appreciate your understanding and thank you for supporting our small business! If you have any questions about this policy or need assistance, please don’t hesitate to contact our customer service team.

Shop confidently with Phitique—we’re here to help!